To redesign the Aira Dashboard that allows agents to help their clients navigate outdoors and indoors, identify objects, and perform unusual tasks such as reading signages and searching for objects.
From shadowing sessions with agents, I found that agents were not using all the tools available within the Dashboard and were seeking other tools to help them acquire info for their clients. The agents rely on map when providing information to the clients because the video streaming often lagged or dropped during the service.
The video area was the most prominent but was unreliable. The controls for video weren’t used since our clients felt uncomfortable with agents being in control of their device, Glass. The tabs for user info, captured photos, yelp integration and google map places were not being utilized, yet they’re always expanded.
We introduced Google street view to aid for dropped video streaming. The tabs are collapsed to allow for larger map view. The status of hardware were hidden under hover state of the icons above the video view, any alerts such as low battery will pop up during the service.
We proposed a design that provides hardware statuses since an agent need to reassess their next steps based on this information. For example, if the phone WiFi strength is weak, an agent should notify the client and be aware that a video will not be stable. We also provide the point of interests control for agent to quickly search and identify places around the client.
For faster development, we utilized Material Design.